CAR RENTAL REVIEWS ON FIRST CAR RENTAL AT ISTANBUL AIRPORT, IST

The rental company's service was poor, they took my GPS and wouldn't return it

Incorrect car model

This company has no desk at the airport. The provided phone number was unclear with an extra area code, making me make over ten international calls, costing me 170 RMB. The so-called seven-seater was not as expected. The seventh seat could only be used by removing the luggage compartment cover, which was very small and only held four pieces of luggage, so we had to rent another car. The second car was manual, which wasn’t clearly communicated, causing us a lot of trouble. The person who delivered the car didn’t speak any English, so we had to communicate through numerous phone calls with the company. Main points: 1. The car wasn’t as described, resulting in extra costs for the customer. 2. The poor communication service wasted our time and money. This was the worst experience among all my rentals from Zuzuche, making me doubt their service and influencing my future choices.