The staff’s attitude wasn’t nearly as bad as some people online made it sound. The car we got wasn’t exactly the one we booked, but it was pretty much the same type. We added the full insurance from the rental company, so they barely checked the car when we returned it, and the whole drop-off process was super smooth.
Service was pretty good. I booked pickup for 7pm, but my flight was delayed and I didn’t get there until after 11pm. Most of the other rental companies nearby were already closed, but this one stays open until midnight, so I didn’t miss my booking. I added AUTOVÍA’s own insurance on the spot, the second-tier full coverage (doesn’t include theft), which was €39 per day. I reserved a VW Golf but ended up with a T-Cross, a compact SUV, which was fine for driving around Sicily. The trunk only fits one 28-inch suitcase though, so any extra luggage has to go on the back seats.
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