The car rental process was convenient and efficient. After a vehicle accident, the replacement process was quick. The customer service hotline was accessible and responsive. The claims documentation was complete and processed promptly.
Hertz provided excellent service. There was a staff member guiding us to pick up the car. Although the return was outside of business hours, an employee was already waiting in the parking lot. The whole process was very efficient, definitely worth using their service again.
The overall service was very good. Picking up the car at the store didn't involve excessive procedures or inquiries about insurance. Most requests regarding the car model were also met.
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