“Fine until drop off with unexpected high costs. The receipt of payment did not match that Billed”
About Hertz:9.0/10
When dropping off the car I was presented with another bill to pay and as running for flight did not have time to question what was all about. I have since emailed and awaiting response. I am still to understand the costs being presented. Just another point not sure if it was the road or car but you may want to check the tracking/balancing as car kept trying to go to the right so made it a little awkward at times. Also after driving for a day, I had to take to garage to check tyre pressure and informed incorrect valve was fitted - I paid for this to be replaced on driver front type.
Very dirty car with mud both inside and outside. Horrible cigarette smoke. Had to buy a spray can to get it somewhat under control. Got 3 euros back for spray can thats it. Got a headache from the bad smell. I should have rejected this car and Hertz should have never put it up for rent. No more Hertz NL for me.
The vehicle and services were excellent, yet the price was high (even so, it was still cheaper than other options).
Keep in mind, that if you're picking the full coverage through QEEQ it is cheaper, yet if there is damage, you need to pay and then get the refund through your alternative insurance
My English is quite poor, but the overall process was smooth. The car return procedure was simple, the deposit was about 300 euros, and the service was patient throughout.
The overall service was very satisfactory. The car we received was brand new. After completing the paperwork at the counter, follow the orange corridor to the innermost elevator and go down to level -1, where you'll see the Hertz sign. Almost all car pickups are here. Just find the sign of your rental company. The whole process was smooth, and there were no upsells. I checked the car carefully and took some photos.
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Esther Katte
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