I booked an automatic SUV, but when picking up the car, I was initially given a manual SUV. After discussing with the counter staff and explaining that we couldn't drive a manual, they responded politely and provided a replacement. However, after completing the paperwork again, I found out that the replacement was a small sedan with a very low chassis, not an SUV. Considering road conditions, I insisted on getting an SUV. They informed me that if I specifically wanted an automatic SUV, I would need to wait for one to be transferred from another location. After waiting for more than half an hour and repeating the procedures once more, I finally received an automatic SUV. The entire process took over an hour.
Pick up counter man very attentive and helpful.
Drop off unclear went to the drop off point, note on counter saying closed go to the main airport desk.
About QEEQ:10.0/10
Price drop protector good idea. Saved money on this. Thank you
Dislike: The price for week 1 was a little higher than I would have wanted to pay (but, I booked at short notice so I was not surprised). The price for week 2 was good value. I didn't like that I couldn't keep the car over the two weeks rather than having to return the car to close out booking for week 1 and open booking for week 2. However, this didn't spoil my overall experience with Avis which was very good. Lovely helpful staff.
The car pick-up was relatively convenient, but the car provided had some issues. Fortunately, we were able to smoothly exchange it later, so it didn't have a major impact.
“Good and friendly service from the check-in staff.”
About AVIS:9.3/10
Lovely service by the check-in staff. The car should have been serviced, as I had several notifications in the car (oil too low, service due). otherwise, a good experience as always.
Extremely dissatisfied. After failing to sell additional insurance, the sales staff demanded a EUR 1500 pre-authorization as a deposit for the car rental, which is utterly ridiculous. After much negotiation, I was finally forced to purchase additional personal accident insurance. Very disappointed with such practices by AVIS.
The car was a dacia sandero, noisy, tinny, no aircon, poor ergonomics, doors too springy, top of the doors too sharp, so much so one sprung back and made a bad cut in my cheekbone, which wasn't good; considering i'm a haemophiliac.
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Brandon Ivan
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BPM
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View more >Dislike: Not applicable
Dave Frankland
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