“Easyrentcars did its job - Avis left a lot to be desired.”
About Avis:5.7/10
Wait was long to get Rental, Car smelt of smoke and was full of dog hair. was pointed to car and had to take 2 kids, 2 car seats and luggage across the car park to find it. was charged for prepaid gas when i said I did not want it. Was told I would be refunded but 4 days later no sign of refund. Was not made aware of a $100 holding fee when renting the vehicle either.
About QEEQ:10.0/10
Price drop protector hasn't come into effect in either rentals I have tried. Easy to rent and prepay and quick confirmation
Currently satisfied. There was an issue with the navigation causing me to take a wrong exit and go onto a toll highway. Not sure how the epass processing fee will be charged. Other than that, everything is fine. No upselling encountered so far, and I have yet to see if there will be any unreasonable charges later.
Pickup and return were very smooth. Currently, I'm not sure how the toll fees are calculated. It's been only three days since the return, and there is no information on when this charge will be settled.
The customer service agent was quite helpful, gave me an upgrade when my iPhone 15 charger that I could have used for the multimedia in the first car was not compatible with it.
About QEEQ:10.0/10
It does well every time, gives me the best/cheapest car rental rate I can ever get.
Waited well over half an hour to pickup car — there were four staff at the registers but it was *very slow*
About QEEQ:10.0/10
Everything says ‘print voucher’ but there isn’t a button to do so, or a download sent by email. Very frustrating as it implies that picking up without documents would be ‘wrong’. Otherwise it’s good.
The counter staff did not seem very friendly but were helpful. The car had lots of little dings and scratches which I had to point out to the guard at the gate.
Very slow, long queue for AVIS as usual. Agent couldn't find me a car but after waiting 10 mins found me one which was damaged and not clean. Agent then tried to add on an $800 excess waiver without telling me, luckily I noticed it before paying.
About QEEQ:10.0/10
Qeeq booking process flawless as usual, no complaints.
Car Rental Companies AT Washington Dulles International Airport, IAD
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