Excellent

The service was great, and they didn’t forcefully push insurance sales.

The service was excellent, and the process was smooth and fast.

This time at Nagoya Airport, the car was serviced by Times. The staff there were very helpful, especially the young lady who spoke excellent English. She went through all the documents with me, page by page, placing them in a plastic folder for me. She then used a flashlight to show me the condition of the car, and sat in the passenger seat to explain all the controls in detail. After thoroughly explaining everything, she bowed and left.

Like: Responsive to booking and requests. Good that deal included extra driver and GPS (English) thrown in for free. It was also easy to extend the car for a day at a reaonable charge.
Dislike: nil

Like: Car wasn't what we reserved. However, the performance of the car over the rental duration left us in no doubts that its performance was at least equal to, if not superior than, the one we had reserved. The staff were friendly and taught us how to use the in-vehicle GPS to navigate around, and gave many tips as to what to expect when driving in Tokyo.