Excellent

The car rental process was quick, the staff provided clear instructions, and both the pick-up and drop-off procedures were very smooth and efficient. The actual car provided was new, in great condition, and the interior was clean. Overall, it was a very satisfying car rental experience!

The instructions were clear.

The service was quite good, had a pleasant chat.

Leaving Calgary Airport, Hertz is right across the street, making it very convenient. There weren't many people in line, everything was orderly, and the staff were very friendly and provided excellent service. Very pleased!

We booked a car at a location that wasn't in a busy area, but when we arrived, the office was closed. We had to call a nearby location and then take a cab to pick up the car. Fortunately, it worked out, but it did waste some time.