Experience was satisfactory apart from lack of refund.

Very satisfied.

Arrived at Melbourne airport at 5 PM, but the company was already closed. No one answered the company's phone or mobile phone. Booked for five days, but the entire order was canceled with no refund or explanation because the flight was delayed and I picked up the car late.

The car was quite scratched and smelt of cigarette smoke , I have also been charged twice and not sure why?It is also almost 4 days since I returned the car and still have not got my $250 deposit back, the staff failed to tell me I could use my TOLL account from NSW to pay tolls in VIC but instead made me buy a $17 toll credit

The customer service of Ace is very poor. Michael and Jake were very unhelpful and showed no interest in job. Jake was very rude and refused to come out when I had to ask something about the hand break. He said its not his responsibility. All I did i asked to show the hand break as it was at the foot site. A smirk on the face and doesn't care attitude. I have given back the another car I rented the last week 6 days back and bond payment of that car is not yet released. I am still chasing them. Never going back to ACE.

Great, thank you Easyrent cars. Please remove ACE from your list.

Car was great. Perfect for our interstate drive