Nothing all good

An employee was waiting with a sign, which was great. The handover was smooth, and the car was very new with only 5000km on it.

I rented the car for 4 days, but on the second night, they suddenly called me saying there was a legal issue with the car and they needed to replace it urgently, which caused problems for me on the third day. This is too bizarre.

We rented a car from Kota Kinabalu to Semporna, but the car broke down on the way. There was no power when stepping on the gas pedal. We called the rental company to report it, and they initially said to keep driving to Semporna and they would replace the car there. Since we were staying on Mabul Island for 4 nights, we parked the car in Semporna. When we came back from our holiday, they neither replaced the car nor fixed it. We had to drive uphill at 30 km/h, which was extremely frustrating. One cylinder wasn't working, so we had to start and stop all the way to Kota Kinabalu. Finally, the rental company refunded us for 2 days of rental.

Punctual, polite and warm welcome. Felt comfortable with the reconfirmation SMS before arrival.

Like: First of all Hafiz was very fluent in English, peasant personality. High level of service quality rendered.
Dislike: As I didn't listened clearly on the dropoff point I ended up entering the carpark which I couldn't exit. Eventually parked in the car park and Wales across where Hafiz was already waiting for us. He took over from there and left with a smile.