Fox pushed to up sell when processing us through by having the agent say we needed to purchase $12.99 per day for the electronic highway toll pass while driving in Florida. The agent said there were no longer any cash toll booths on any toll highway. This was not true… We declined and we’re nervous about the tolls, after researching the issue and using cash toll booths we felt a lot better about it.

No price drop for Fox

Great customer service

Easy process

Delighted that, due to a delayed flight home, we could extend our rental by 2.5hours at no extra charge. Only issue was on collection we were not asked to sign anything so this had to be done at the collection garage.

Not aware of price drop protector

I RENTED A KIA SPORTAGE AND GOT A MITSHUBISHI OUTLANDER. NOT AS GOOD PRODUCT. WINDOWS WERE DIRTY. HAD TO ADD TIRE PRESSURE TO TIRES. FOX SHOULD DO A BETTER JOB IN PREPARATION OF RENTAL CAR. ALSO THEY HAVE TERRIBLE CUSTOMER SERVICE. THEY DON'T ANSWER THERE PHONES. NO ONE TO TALK TO WHEN NEEDED. I LEFT MY GLASSES AND SOME CHANGE IN CAR AT DROP OFF. WENT BACK LATER TO GET GLASSES. NOT IN CAR, AND DESKCLERK WOULD NOT LOOK IN LOST FOUND. SAID THEY WERE CLOSE FOR THEEVENING. WHAT! ALSODID NOT RECEIVE MY DEPOSIT BACK FOR $150. HAD TO GO TO CREDIT CARD CO. FOR HELP.

Let’s start off with the wait of an HOUR to be assisted. There was only ONE person at the counter. Thalia or whatever her name is at the counter that was working on Friday May 3rd at 9:30am is HORRIBLE ! She lacks manners, very RUDE &disrespectful. Deposit for the rental is a THOUSAND DOLLAR HOLD !! Which is beyond ridiculous ! I’ve used many other places &the deposit was nothing Ofer 500$. Never again will I use fox rental services

Always low prices