I RENTED A KIA SPORTAGE AND GOT A MITSHUBISHI
OUTLANDER. NOT AS GOOD PRODUCT. WINDOWS WERE DIRTY. HAD TO ADD TIRE PRESSURE TO
TIRES. FOX SHOULD DO A BETTER JOB IN PREPARATION OF RENTAL CAR. ALSO THEY HAVE TERRIBLE CUSTOMER SERVICE. THEY DON'T ANSWER THERE PHONES. NO ONE TO TALK TO WHEN NEEDED. I LEFT MY GLASSES AND SOME CHANGE IN CAR AT DROP OFF. WENT BACK LATER TO GET GLASSES. NOT IN CAR, AND DESKCLERK WOULD NOT LOOK IN LOST FOUND. SAID THEY WERE CLOSE FOR THEEVENING. WHAT! ALSODID NOT RECEIVE MY DEPOSIT BACK FOR $150. HAD TO GO TO CREDIT CARD CO. FOR HELP.
I don’t get the pass plate and the insurance pushed on you when you have already purchased. I was told mine didn’t cover me. But I purchased through you.
“Easy Rent Cars are great! Fox is easy to pick up/drop off.”
About FOX RENT A CAR:10.0/10
Fox needs to hire more customer service agents. Every time I have had to call them, I have been on hold for hours. They overcharged me from the amount quoted but after being on hold forever, I finally got the RUDEST customer service girl I have ever talked with. She fixed the issue and refunded me but she needs a new job!!!!
Let’s start off with the wait of an HOUR to be assisted. There was only ONE person at the counter. Thalia or whatever her name is at the counter that was working on Friday May 3rd at 9:30am is HORRIBLE ! She lacks manners, very RUDE &disrespectful.
Deposit for the rental is a THOUSAND DOLLAR HOLD !! Which is beyond ridiculous !
I’ve used many other places &the deposit was nothing Ofer 500$. Never again will I use fox rental services
“Stay far away from Easy, Advantage and Fox. They are all tied to Fox rental”
About FOX RENT A CAR:6.0/10
Clerk "Evley" is one of the rudest persons I have ever dealt with. Thinks he knows it all when I showed him he didn't he still wanted to argue. Wouldn't help us until he heard me calling help line at 130 in the morning and I left it on speaker so he could hear that Easy rentals was also FOX. Thought us being stranded was the funniest thing.
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Customer Service
WILL NOT DO BUSINESS WITH FOX.
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