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Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone

Reviewed: Thu, Feb 20, 2020
About Europcar: 8.3 /10
We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.
About QEEQ: 10.0 /10
Everything went smoothly. Good deal on the rental, thanks!
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Large SUV | Toyota Kluger or similar

Relevant Reviews on Europcar MELBOURNE TULLAMARINE OFF AIRPORT

Bertram Nahum

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Reviewed: Mon, Feb 18, 2019
About Europcar: 2.0 /10

C.Strahan

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Economy | Toyota Yaris or similar
Reviewed: Sat, Apr 20, 2024
“Would have been better had I been tech savy. Would be better if phone communications were direct.”
About Europcar: 10.0 /10
Car needed sat nav.
About QEEQ: 10.0 /10
I don't know what the price drop protector is but unlimited k's is excellent.

P.Ng

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Full Size Van | KIA Carnival or similar
Reviewed: Wed, Jun 19, 2019
“Not bad”
About Europcar: 7.0 /10
Car not properly clean n demages on car not inform
About QEEQ: 8.0 /10
Price is reasonable
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Alvin

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Large SUV | Toyota Kluger or similar
Reviewed: Mon, Jun 17, 2019
“Will not use europcar anymore, but will use easyrent again”
About Europcar: 3.7 /10
U guys really need to work on ur counter, they are not friendly, slow in responding customer, and ur booking process awfully long. When returning car, no attendance at ur office at 9 am, eventhough clearly stated that office hour 8:00 to 16:00

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Apr 29, 2019
About Europcar: 8.0 /10
Received upgrade, so exceeded
About QEEQ: 10.0 /10

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