Incorrect pickup location information; there is no counter at the airport. The car was given to me with half a tank of fuel, and I had to return it with the same amount.

I was not sent any information that there is NO Europcar counter. I looked for it all over the airport. Eventually I went in tourist office and was told that the Europcar representative is outside the carport at 'pillar 2'. What a complete mess and waste of time. I should be informed of it before at booking stage. The car did nit arrive at the time it was booked. It arrived about 45 mins later!!!

The car and services were good.

Europcar newly set in Kota kinabalu , the car is totally a new car ! Everything just smooth , will definitely book again next time

Like: Customer representative, Xavier was really helpful in finding out whether I can extend my car lease and helped picked up the car from my hotel.
Dislike: Better signage and direction to the Europcar outlet in KKIA can be improved greatly.