Tracy, the staff at Auckland airport counter, had a very bad attitude. The rental agreement stated that the car rental fee included the airport facility fee, but at pickup, the staff rudely claimed she couldn't read Chinese on the reservation and insisted on charging NZD $51.97 for the airport facility fee. Multiple explanations were still not accepted, and even emailing the rental company didn't help.

The Zuzuche app and public account showed that the pickup was at the international terminal, but when we arrived at the counter, we were told that the pickup was at the domestic terminal, and we couldn't complete the paperwork first. We had to run back and forth, and it took us almost 2 hours to get the car. The instructions from Zuzuche were unclear and unprofessional.

There are Chinese-speaking staff, but they said the full insurance we purchased is not accepted.

Very courteous and friendly staff. Very clean & today vehicle. (Free upgrade

Easy to use / book Great value for $$ Many Thanks

J'ai réservé dans cette compagnie au vu des commentaires et des notations. Tout a été parfait : l'accueil pour le pick-up et l'aide (je m'étais trompé de terminal), les explications, le véhicule, tout !

Déjà utilisé plusieurs fois et toujours parfait.