Convenient return process

The service at the counter was inefficient. We were scheduled to pick up the car at 9 PM on July 8th and arrived at the counter around 8 PM. However, we waited for over an hour to get the keys. After signing the contract, they didn't give us the exit card for the parking lot, so we had to walk back to get it, which was very inconvenient.

What else can I say? They comply with regulations, and China has not joined the convention.

The car was in good condition, a Volvo with just over 10,000 kilometers. The process at the store was smooth, and the location was easy to find.

Pickup and return were smooth, but the vehicle maintenance was lacking. On the first day, the oil warning light came on after driving less than 200 kilometers. We were asked to purchase and add oil ourselves, then get reimbursed. When returning the car and discussing compensation, they said we only called the emergency hotline and didn't notify the store, so no compensation was given.