Wouldn’t use Avis again.

Satisfactory

Fast queue, average service

The car rental company didn't clearly explain that their insurance and the insurance I bought on the rental platform are separate and would cost extra.

When picking up the car, they only mentioned to keep the car documents safe but did not provide a list. When returning the car, they claimed a card was missing and forced compensation. In fact, I never opened the folder during the whole rental period until I opened it in front of the staff at return. After returning home, I asked the company to provide surveillance footage to prove they had given me this card when I picked up the car, but after half a month, they still haven't provided it. We have reason to suspect they lost the card themselves and are shifting the blame to us.

Avis Belgrade, is pretty slow in service. Though pickup didn't bothered me much, drop off took almost 2hrs. Luckily I had time in my hand or else I would have missed my flight. There was a minor scratch on the car for which they charged me almost 400 euros. Bad part is the charge was mentioned on the invoice as insurance premium. Thanks ERC, they managed to convince Insurer about the genuineness of the charges.

Price drop protector is a great option. It saved me 10% as ERC auto booked me with lower price. ERC was also very co-operative in helping me on insurance claim. I have purchased additional coverage from them which took care of access charged by Avis.