Initially good but frustrating

Clear instructions and illustrations for the return process.

Very easy to use

1. Charged an extra 50 euros for overtime due to flight delay, which is very excessive. It was about 1 hour. 2. Overcharged. 3. Deliberately did not provide the reserved model, claiming the order was too cheap.

Excellent service! The car is almost brand new, with just over 10,000 kilometers on the odometer!

The offered car actually was below my expectations - hardly BMW X1 can pass for a Medium SUV! I was able to collect the hired car some 40 min after the requested time, mainly due to some problems with a customer before me on the HERTZ counter, still it leaves not a good feeling. My pre-booking requests for cross-border were obviously not known to the HERTZ counter employee and the booking process had to be re-done again after I've realised the above fact. My request the cross-border fees to be paid on the completion of the rent, since these plans were preliminary and actually got changed during the rental period remained unanswered. This fact is actually strange, since the Customer should pay only for the services he requested for and were actually used. A cross-border fee should be paid only if the border crossing was actual, not when only declared as intentional and subject of a change. Last, but not least - ALL documents were presented on German language only!No English version for non-German citizens!