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Reasonably good

Reviewed: Thu, Jan 9, 2020
About AVIS: 10.0 /10
Everything was fine. But a hidden extra cost emerged at the time of pick up. This concerns only this particular Avis branch office. It turned out this office is inside the London Congestion Charge Zone, which added UKP 25 to the cost of hire. It would have been good if at the time of booking a warning message came up to indicate this extra cost.
About QEEQ: 10.0 /10
Good smooth process
Economy | Ford Fiesta or similar

Relevant Reviews on AVIS in United Kingdom

Marlon William

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Reviewed: Wed, Nov 20, 2024
About AVIS: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Beatrice Juliet

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Reviewed: Fri, Jul 26, 2024
About AVIS: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Natalie Springhall

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Reviewed: Mon, Jan 3, 2022
About AVIS: 6.0 /10
Overall, I give five stars for the car rental experience, but I deduct two stars for the Avis customer service during car return. A female employee named Glacé had an extremely impatient and rude attitude, as if I was there to borrow money instead of returning a car. When I couldn't find the return location for the first time, she even said 'Oh my goodness, how can’t he do it.' I strongly request that this review be forwarded to Avis as an official complaint!

Clarence Yerkes

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Reviewed: Tue, Jan 1, 2019
About AVIS: 6.0 /10
Wanted to return the car a few hours later, but they said it would cost an extra couple of hundred pounds. Since they subtract the original price from what the rental company charges, it's very unreasonable and inflexible. Upon returning the car, they said the rental price did not include taxes, an additional 20% tax had to be paid :(

Dave A

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Mini | Hyundai i10 2 Doors or similar
Reviewed: Sun, Aug 4, 2019
“Cheaper than booking direct”
About AVIS: 10.0 /10
Got a free upgrade to the next category as the selected category was unavailable. Picking the car up was easy, only delayed by the customer in front who didn't know what they were doing.
About QEEQ: 10.0 /10
Much cheaper than booking direct for more the comprehensive insurance cover.

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