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Fox Rental insisted to charge additional insurances that were optional and threatened of canceling my rental if I don’t accept them !! Will never use Fox Rentals again !

Not a pleasant experience. I was sold insurance on the spot and it was very expensive in California. I had not appreciated just how bad/serious it was to book a car with no insurance. As an international traveler it was even more stressful to find an additional $400 on the spot!!

Easy to use, however implications of not having insurance should be highlighted more to avoid shock and disappointment at the counter….

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

FIRSTLY I FELT CHEATED AS I WAS OFFERED A VERY OLD CAR AND THEN WAS TOLD THAT OTHER CARS ARE NOT AWAILABLE AND WAS PRESURISED AND FORCED TO PAY EXTRA AND DO UPGRADE TO CAR AND EVEN INSURANCE WAS CHARGED AT VERY HIGH RATE AND FORCED TO TAKE FROM LIMITED CHOICES AND EVEN I WAS TOLD TO WAIT FOR BETTER CAR FOR 2/3 HRS AS NO CARS WERE AWAILABLE BUT AS SOON AS I AGREED TO PAY EXTRA SOON THEY GAVE ME CAR

30min wait for shuttle, they bullied me to buy more insurance and then they refused to rent to us because my licensed was Australian and passport was US...despite showing them my Australian residency visa...never had problem with any other agencies.