A positive experience

AJB

Australia

Reviewed: Fri, Jan 3, 2020

About Aucar: 9.3 /10

The vehicle exceeded expectations as we were upgraded to a larger size car at no extra expense. Staff were courteous and helpful though having to pay an extra charge for a late pickup due to flight cancellations was harsh especially as Aurcar was staying open due to the Xmas demand. The vehicle did have minor damage to a fender that required taping to reduce damage. This was not noted at pick up and no compensation was offered to me for out of pocket expenses for the special vehicle tape. Overall though a positive experience all round.

About QEEQ: 10.0 /10

The booking process was relatively easy to use. Quick and efficient and offered a number of rental deals. Being Xmas the price protector was irrelevant as rentals are always going to be higher. This is the second time I’ve used EasyRentCars and both occasions have been positive.

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Compact | Ford Focus or similar

1 days rental

Relevant Reviews on Aucar Aucar Mel airport

Tim Richards

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Oct 12, 2018

About Aucar: 6.0 /10

Because the order didn't show up on the car rental website, the rental company didn't remind us to cancel. After communicating, they only refunded one day's fee. The appeal process was not effective. Although it's not much money, the experience was not good. Hope it can be improved!

Irene B.

Australia

1 days rental

Compact | Ford Focus or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Dec 27, 2019

“Not commented”

About Aucar: 5.7 /10

Pick up experiences (unacceptable) - On arrival I made 29 calls before some answer my call. It took me 1 hour to reach Aucar. I used AU phone number to contact Aucar. - Aucar is really bad with managing their time. They knew how many customer they need to pick up but they failed to full fill their duty. They told me 10-15mins waiting times to pick me up from airport but it actually took them 30mins. Moreover, Aucar told me to walk from other end (avis) to their van (enterprise car rental) and told me to wait for next van because this van is full. So I waited 25 minutes for the next pick up. When next van arrived they told me to walk back to Avis end when they supposed to pick me up from enterprise end because they told me to wait there. Overall, their customer service really poor and timing is unacceptable. It took me 2 hours in the total. Note: It was 44degrees really sunny day. Car conditions: - I booked Compact - Ford Focus or similar but I got upgrade to camry. - There are scratches all over the car. - Fuel tank is not fill up. - Car was looking clean but smells like smoke in the car. It’s really bad. Overall, even though, I got up grade but it’s not so important to me because I booked smaller car for a reason, I want to be able to get around in the city easily. The car was running well but smells really bad.

About QEEQ: 8.0 /10

A.Hales

Australia

1 days rental

Compact | Hyundai i20 or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Sep 10, 2019

“Cheap, easy, reliable.”

About Aucar: 9.7 /10

It was nice to be upgraded to a larger car, however the car is in need of a service. We got the car with the ‘47km to service’ light on. It was clear it needed a wheel alignment when we travelled at 100km/hr. The company said it may take up to 14 business days to return the hold on my debit card but I was pleasantly surprised to see it was returned just 2 business days later!

About QEEQ: 10.0 /10

Great way to find the lowest price car hire!