They have no idea about the process. If there is a problem, you just wait for charges and prepayments. The car tire went flat at night, and there was no assistance. We didn't get back to the hotel until 3 AM even though it started around 9 PM.

Very helpful staff. Off site location with free shuttle. Make sure to call the shuttle. Cheap rates because off site rentals companies are not charged the Airport tax. Possibly limited range of vehicles. We booked the smallest car possible and ended up being upgraded to a Dodge SUV free of charge. No up-selling at the counter. Just great service. Very happy with AUCAR

Had a minor accident and scratched the car's paint,(1inch scratch above the rear left wheel) Got a bill for 1277$ were they charged for fixing the paint, while adding stuff like fixing doors and door handle and so on which wasnt the dmg I did. even though I had full insurance I dont need to pay for this scam. still dont like liers and profiters.

easy to use and fast to respond ++

Took a while to phone through for shuttle to the store. At the store, we waited around 1.5 hrs before we got our car. They were so understaffed that the car was sitting there for a long time waiting for them to do a quick clean. At the end of my rental, I returned the car 1.5hrs early in case they were running late. However, after my flight home I received a call from Aucar to say I was suppose to return the car at this time. So had to explain to the staff I've already returned it earlier, I even signed off on their checklist. Based on my experience, this company is very unorganized. Base rental price was good but cost for additional driver was quite dear. If you use this company, make sure you allow more time for pickup and dropoff.

Booking process was easy. It would have been good to include the extra cost for additional drivers.

I believe they are one of the most if not the most under rated car rental agency. The staff were friendly and got us going in no time. We were renting for 50days, they went out if their way to make sure we were happy. Significant $$ savings compared to any other agency(atleast 40% cheaper than their nearest competitor ).

Great platform.