Rental car was cheaper than other companies but took a long time to get the car.

K.Chow

Australia

Reviewed: Wed, Jan 1, 2020

About Aucar: 7.7 /10

Took a while to phone through for shuttle to the store. At the store, we waited around 1.5 hrs before we got our car. They were so understaffed that the car was sitting there for a long time waiting for them to do a quick clean. At the end of my rental, I returned the car 1.5hrs early in case they were running late. However, after my flight home I received a call from Aucar to say I was suppose to return the car at this time. So had to explain to the staff I've already returned it earlier, I even signed off on their checklist. Based on my experience, this company is very unorganized. Base rental price was good but cost for additional driver was quite dear. If you use this company, make sure you allow more time for pickup and dropoff.

About QEEQ: 9.0 /10

Booking process was easy. It would have been good to include the extra cost for additional drivers.

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Medium SUV | Mitsubishi ASX or similar

1 days rental

Relevant Reviews on Aucar Aucar Mel airport

Alger Constance

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Aug 31, 2024

About Aucar: 10.0 /10

Very satisfied.

About QEEQ: 10.0 /10

Yetta Vogt

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Aug 30, 2022

About Aucar: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

J.Grieve

Australia

1 days rental

Economy | Nissan Micra or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Mar 22, 2020

About Aucar: 8.0 /10

Excellent customer service, thank you

About QEEQ: 8.0 /10

K.Francombe

Australia

1 days rental

Economy | Nissan Micra or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Mar 2, 2019

“Inappropriate vehicle offered as an “upgrade””

About Aucar: 5.3 /10

Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.

About QEEQ: 8.0 /10