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Search for ESSENCE Car Rentals in Orlando

Non Approved Charge Added Surreptitiously

Reviewed: Mon, Dec 16, 2019
About ESSENCE: 9.0 /10
My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.
Nissan Versa image
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Compact | Nissan Versa or similar

Relevant Reviews on ESSENCE Orlando - Airport (Florida)

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Intermediate | Toyota Corolla or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Wed, Apr 24, 2019
“They try a lot of up sell on items not needed. I was charged more at pickup than stated online.”
About ESSENCE: 6.7 /10
I waited a long time to get my car and I was not happy

g.mangaran

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Economy | Toyota Yaris or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Apr 18, 2019
“Suck car rental company.”
About ESSENCE: 2.0 /10
Value car rental in Orlando, Florida will take advantage on you, not other car rental company that will upgrade your car free. They call it upgrade but the car that they gave it to me is older model with a lot of scratches, no keyless entry and smell stink. Not worth it for forcing us to upgrade. First time I got a problem with car rental company. I will never rent a car in this company again, never.

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Economy | Toyota Yaris or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Apr 9, 2019
“DO NOT RENT HERE”
About ESSENCE: 4.3 /10
This was the worst car rental experience I have ever had. The car condition was the only thing that was ok, but I purposely rated it lower so that the overall score would be lower because my experience was so bad. They tried to charge me lots of extra money, said I needed to have my actual certificate of insurance on me or they would charge me $500. There were hidden fees, the counter staff member was rude, I had no idea I was even renting from Value Car Rental and not Easyrentcars so it took us forever to find the shuttle because there was no Easyrentcar shuttle.

Z.Rothschild

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Economy | Toyota Yaris or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Mar 7, 2019
“Incredibly frustrating. You need to be upfront about the full price of the rental.”
About ESSENCE: 8.3 /10
According to the emailed reservation confirmation from Easyrentcars the amount due at pickup was $18.64 (including taxes and surcharges). However, I ended up having to pay around $240! The biggest surprise fee was $109 for a collision damage waiver which I was told nothing about before hand. I believe telling the customer that they will be paying $19 at pickup and charging them over $200 is highly unethical.

L.Burton

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Economy | Toyota Yaris or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Fri, Mar 1, 2019
About ESSENCE: 8.7 /10
the car was great but the return procedure was slow due to miscommunication and a very obnoxious older gent who ran the place.

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