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Never again! Totally ripped off!

Reviewed: Thu, Feb 14, 2019
About Value Car Rental: 6.0 /10
Upon arrival we were offered an upgrade in which we were told $80 total usd. When we asked her if this was on top of the old amout she stated it was the total with everything. She asked if we would travel through tolls, we told her we may or may not travel once to Tampa to see the beach. She stated for $8.99 we could have a fast pass in case we incur any tolls. When we said Disney area was the only place we would be, other than possibly the one trip to Tampa, she told us it would be worth getting. We went through 1 toll and were charged over $71usd! Totally lied to and ripped off! I will never rent a car through here again and will highly NOT RECOMMEND this company!
Compact | Nissan Versa or similar

Relevant Reviews on Value Car Rental Orlando - Airport (Florida)

C.Maltzman

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Compact | Nissan Versa or similar
Reviewed: Mon, Dec 16, 2019
“Non Approved Charge Added Surreptitiously”
About Value Car Rental: 9.0 /10
My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.

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Economy | Toyota Yaris or similar
Reviewed: Tue, Sep 24, 2019
About Value Car Rental: 7.3 /10
The counter staff when we picked up the car was very friendly, but a bit slow. When we got our car I said it smelled funny, they said it was a car spray. The smell turned to a smokey smell after the spray wore off. Thankfully we didn't drive long distances, but the small was bad. During pick up it was not mentioned that return shuttles only occur every half hour, whereas pick up was anytime upon request. This would have been good to know.`
About QEEQ: 8.0 /10

C.Schmid

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Jul 10, 2019
“My overall experience was ok”
About Value Car Rental: 6.7 /10
Not impressed at all and ultimately will not use this company again. The staff were heavily pressuring me to purchase the insurance. And told me I would have to pay $4000 cash when I turned the car in if their were any damages. I also had no idea I would have to put a $300 deposit since I refused their insurance. It’s refundable, however it’s an expense I was unaware of. And the rental car ended up being double what it was priced at. Bottom line, my experience with them gave me severe anxiety at the beginning of my trip it also took about 20/25mins to get the car and be on our way.

A.Uteyev

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Full Size | Chrysler 200 or similar
Reviewed: Fri, May 24, 2019
“Terrible”
About Value Car Rental: 3.7 /10
Value car rental took $ 2,500 from my card for the dent that was on the car before I took it for rent. In the documents when checking the condition the car damage was noted. When I left the car, there were no complaints about the damage. Three days later, they charge me $ 2500. Stay clear of this company!

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Apr 24, 2019
“They try a lot of up sell on items not needed. I was charged more at pickup than stated online.”
About Value Car Rental: 6.7 /10
I waited a long time to get my car and I was not happy

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