Great staff let down by the car.

I like that they excepted my annual rental car insurance plan without guestion and without trying to sell me more!

Unprofessional location which resembled a garden shed in an allotment. Makeshift parking area. Really bad first inpressions which put me on high alert as if it were a scam. I assume a very poor franchisee.

The counter staff member was rude and offhand. I also found him to be evasive and somewhat shifty. He did not have the mini car group which I had booked- suggesting that we might wait some undetermined time for a late return or offering us a 9-seater vehicle instead. He then insisted that I was required to give a £2500 credit card deposit which he said would be held for 2 weeks- this larger deposit due to the fact it was a larger vehicle than I had booked. There was no offer of compensation for this mistake and no acknowledgement of the extra fuel that this vehicle would consume at my expense, or of the difficulties in manouvering this large vehicle in traffic, etc. Even in the light of this failure to supply the pre-booked vehicle, I felt this was an unneccessarily adversarial encounter. At the pick up point in an underground car park 3 blocks away the final check and release was conducted efficiently and courteously. This also was true for the return check and sign off as 'all fine'.

Although the bodywork of the car was clean the windows inside and out were filthy. On the outside the eater had been left to dry and