It's acceptable.

The service at the Kennedy Airport location was average. It might be because it was busy with many people. The staff seemed indifferent, passable at best.

I suggest renters to definitely check the vehicle's condition. I couldn't imagine renting a car with severe scratches on the rims on my first try. They changed the car after my complaint. I felt very unsafe.

The service was mediocre. They didn't have the Nissan Altima mid-size car I reserved, and there was no free upgrade or any explanation. They just kept insisting that the Nissan Versa was the car I rented. Another friend who rented with me faced the same issue: he reserved a Ford Focus but was given a Hyundai Accent. It seems that not providing the reserved car model is very common with Dollar.

The car exceeded my expectations, easy to pick up and drop off. The counter staff very helpful and nice. This rental car (Dollar) is the best I've ever rented.

A booking platform is good and easy.