The car was damaged but the real issue was the cleanliness of it. Also the washer bottle was empty but when filled just after the hire when I noticed it, the water didn’t get to the front or rear screens -a legal and safety fail
About QEEQ:8.0/10
Had an issue with first booking as you cancelled it administratively and I had real issues with resolving it by phone. I agreed a £50 voucher but got $50 and had to pay the difference in higher rental charges myself.
No additional upselling, just asked if I needed an upgrade. Overall, the pick-up process was very smooth. However, the Nissan X-Trail given this time wasn't as good as the previous Honda CR-V; the 1.5T three-cylinder engine's performance was quite poor, and the fuel consumption wasn't any better.
The Budget counter Staff were very friendly and obliging. On receipt of the car I found out that the car allocated was a 2 door not the 4 door I'd ordered that wasn't a problem the counter staff immediately provided us with a 4 door.
About QEEQ:10.0/10
Excellant service The problem described earlier I put down to miscommunication but it was soon rectified by the counter staff at Budget.
Great counter service. The only problem is the 15 dollar a day toll fees. That amount is excessive and there’s no way to just pay as you drive in Dallas or Houston.
About QEEQ:10.0/10
Easy to use. Good rates.
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Average/ poor this time overall
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