Very easy

When picking up the car, the actual vehicle provided was not the same as the one reserved. Additionally, upon arriving at the parking lot, there was no car in the designated spot. I returned to the counter only to find that Budget had already closed. After asking around, I learned that Budget shares operations with Avis, so I had to go to Avis and wait in line. Everyone ahead of me also had reservations but no cars, so they were sent to Avis as well. It seems better to choose a larger company for car rentals in the future.

Straightforward, although the first car they assigned was incorrect (mini-van rather than SUV).

Good price

Budget is the worst car rental company I have ever encountered. They added an extra $258 without my consent, including a $53 fuel charge. I repeatedly emphasized that I would return the car with a full tank, yet they still charged me $53 for fuel, taking advantage of my poor English as a woman. This place is truly unscrupulous. Additionally, my flight was rescheduled, and they demanded $250 for a 2-hour delay in returning the car. I will never use Budget again!

I really dislike this company! They did not provide the car at the price I booked online and added several unnecessary insurance charges. Additionally, my reservation included a different drop-off location, and they charged me an extra $150 for a one-way fee. It's totally unreasonable! Even worse, the attendant told me that if I didn't add the insurance, I shouldn't rent the car, and they charged my credit card before letting me sign the contract! I advise all Chinese tourists to avoid renting from this company; they take advantage of Chinese customers!

The car was damaged but the real issue was the cleanliness of it. Also the washer bottle was empty but when filled just after the hire when I noticed it, the water didn’t get to the front or rear screens -a legal and safety fail

Had an issue with first booking as you cancelled it administratively and I had real issues with resolving it by phone. I agreed a £50 voucher but got $50 and had to pay the difference in higher rental charges myself.