Overall, quite satisfied.

Not bad at all. The staff processed the paperwork in an orderly manner and then recommended insurance a bit: 'Do you need full coverage? Without it, you'll have to pay for all damages yourself, even minor scratches.' I firmly declined, and she said: 'Okay, I just wanted to inform you.' And that was it. Returning the car was also easy; a strap in the trunk was broken, but the inspector said it was no big deal. The experience was pretty much similar to renting from Shenzhou in China. Overall, very good.

No car available, asked to wait. No alternative / upgrade offered. Had to wait more than 30 minutes and then insisted on getting any vehicle, downgraded without much in savings. Paid extra for second driver. No mention of need for toll sticker even though we indicated cross border travel, so had to pay 100 euro fine.