Excellent service, highly recommend

Pretty good.

Poor car offered - MG - low budget car. Alarm kept going off.

Arrived to collect the car 16mins late and the car was no longer available. The existing booking was void and the onsite customer service forced me to upgrade in order to hire a car. Dropping the car off out of hours also needs to include an option for when the airport terminal is closed.

As always, the staff at BUDGET NCL Airport so pleasant and friendly. Cannot fault their customer service.

I prepaid £60.40 for the rental. On arrival I added another driver and informed on this cost. However after returning the vehicle I was sent an receipt of charges that totaled £146.62. Rental Charges £51.37 Fees and Surcharges £16.85 Optional Services £27.99 Refuelling Charge £25.97 VAT (20.0%)£ 24.44 My Prepayment showed as £71.50 leaving an outstanding balance of £75.12. I queried the additional costs with Budget as the vehicle was full on return and they agreed to reimburse me £36.15. I am extremely disappointed with this service and unexplained costs and feel I have been ripped off. When I returned the car I was not told my the representative that I would be facing extra costs or explained what I was signing.