Like: We were upgraded to a better vehicle. Dislike: very little explanation on how to use the car. Since we were not familiar, it took some time to become acquainted.
The counter is right inside Brisbane Airport. You go to the parking lot to pick up the car yourself. When returning the car, you just drop the keys in a box at the counter.
“All great except having to deal with europ car customer care centre in philipines.”
About Europcar:9.0/10
Call centre staffed in Philippines - no idea of local operation in Brisbane or vehicles etc... reluctant to transfer to local office.
Call centre advised that desk would be open til midnight as my flight was delayed. However internaltional desk was not staffed and had to go all the way to domestic terminal to collect car which added over 60mins. Wish I was told this could happen in advance.
About QEEQ:10.0/10
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Customer Service
happy traveller
Dislike: very little explanation on how to use the car. Since we were not familiar, it took some time to become acquainted.
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