The best car rental service.

This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.

Reasonable rental price.

Vehicle was fine. However, the information for getting the shuttle bus from the airport to the pick up point was sparse and led to a delay. The information about shuttle service to the drop off was not detailed enough.

Very good.

Awesome experience fair exceeded my expectations. Will use them again given the opportunity. Don’t forget to bring you proof of insurance with you at checkin.

The customer service was awful. They were cheaper than competitors, but you get what you pay for and I find that disturbing.

Good third party firm. The business model is effective, but the firms benefiting from the outfit must comply to higher quality standards.

Car safety like collision sensor needs servicing as indicated in the dashboard otherwise its excellent experience and driving performance.

Staff are easy to deal with.