As promised

Extremely friendly staff, none of the aggressive insurance selling that people warned about. They just suggested buying insurance, but I showed them my policy from home, and they didn't push further. The process was very pleasant and straightforward.

Initially given a Nissan with minor lighting issues, replaced with a Ford Explorer, which was in excellent condition. Automated process at San Francisco airport, very convenient.

Great car, easy return, no lines

The wait time was a bit long, but the staff was persuaded to upgrade our Kia to an Enclave.

The car pick-up process was very smooth. From San Francisco airport, you can take the airport shuttle to the car rental building (most rental companies are there). I was fortunate to meet a gentleman from Hong Kong who speaks Mandarin. He recommended insurance, but I did not purchase it. The process was very efficient. I had reserved a Chrysler, but it was unavailable, so I chose a white Dodge from the lot with only 500 miles on it. It was very new. I quickly got used to driving it. The car's power was average, and I am not sure about the engine size, but the fuel consumption seemed high. Returning the car was even simpler and more straightforward. I will choose QEEQ again next time but will select a different model.