Chaotic

Friendly staff

Routes staff were very helpful. One piece of feedback is about winter tires and chains, it didnt come up in the conversation during pick up and turned out they are required by law in many areas of British Colombia during winter. Not having them results in fines, Would be good for the staff to highlight this. OR for the Easyrent website to also highlight this and offer it as an option.

Staff wasn't the friendliest upon pick up and the car mileage on the contract did not match the actual mileage. I would've been charged extra for going over the included miles if I didn't point that out. Car was dirty inside and out but I didn't really mìnd it. Car return went well.

The Routes staff during the return went above and beyond to make me feel welcome. Excellent service fro them.

Like: Fast service, easy to find. Overall very positive experience. Would use again!
Dislike: Booked a Grand Cherokee, got a Jeep Sahara. Didn't even see Grand Cherokee's on the lot. Not a fan of rental agencies that subscribe to that kind of practise, but the Jeep we got was pretty cool. Didn't mind in the end.