Chaotic

The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.

It had sticker glue on the side window (fairly large) that was a little embarrassing. I would’ve appreciated if not being on the car.

I waited a fair time for pick up but some other folks said they’d been waiting almost 40 mins to be picked up by the shuttle. I would now only use your service when I expect to have tons of time.

Got an upgrade on vehicle size at no extra charge. First ever experience to require proof of car insurance since I did not want to buy their coverage!

All was good

The location was a bit off the beaten path, but easy to find and navigate to. We got our car within a reasonable time, and it was a very new model, a great value for the price. My only complaint was the faint cigarette smell in the car, but a minor issue.