Very fair price for a new model rental

The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

Waiting in Vancouver is terrible, we waited 90 minutes to get the car, while people behind us may have waited even longer time. Insufficient staff at the office as well as in the parking lot. The gasoline tank was not filled after previous rental,.

My only criticism was that the Vancouver was way understaffed!! Fortunately I ran to be first in line at when the shuttle dropped off, but there was only one person at the desk. Longer line to pick up was noted when I dropped off. Vancouver location quite odd--an old chinese restaurant with booths still n place.

I thought the staff could have talked to me more directly. They seemed to think that I knew more than I really did.