It was fine just to long of wait

Wonderful experience! Rental process was fast; and return was customer service that was above and beyond thanks to Charlton, the agent the checked us out.

It was easy to book and instruction on where to go and documents needed to rent the car were quite explicit. Overall, a very good experience.

Fox rent higher management was good compared to regular staff

EasyRentCars is really cool as all the information is crystal clear and the booking is at tip of the hand.

I was told to fill out the vehicle inspection form myself and hand it in at exit, but there was noone to hand it to. The windshield had a small chip, that i marked on the sheet. While driving the car it turned into a larger crack. I want to make sure i am not charged for this, but haven't heard anything yet.

Finding a car at a good rate was easy. I also needed a child seat which i requested, but it was not tied to my reservation at all.

pretty sure i was double charged and this was the absolute worse customer service i’ve ever received

First of all, there was not much of a line and there were several people working desks. It took us nearly an hour to get our car. It was the slowest process I have ever experienced to rent a car. Then I had requested a 4 wheel drive or equivalent auto, it was not a 4 wheel or equivalent and we were going into the mountains to Steamboat in a blizzard. What was requested was not fulfilled. I would not rent a car from Fox again.