Dont get screwed. Use ANYONE else

We waited at the airport for the shuttle to take us to the pickup location, and the whole process of waiting and getting the car took over an hour. The car they gave me was two tiers lower than what I booked, but they charged the same. Due to the remote location of the pickup point, there were no other rental companies nearby, so it was impossible to cancel and switch to another company, not to mention wasting over an hour. It felt like a scam! Worst of all, the company's staff were extremely lazy and didn't fill the tank. I had to return the car with three-quarters of a tank. If I filled more, I lost money. If I filled less, they charged me extra. Basically, the customer loses out!

It was not clear that I required a credit card to pick up and that the card I had used to pay for the booking was not suitable for security deposit. This resulted in having to come back hours later once my brother had finished work to pick up the car and we ended up getting to our location after midnight. When picking up the car I overheard 3 other groups of customers in the same position that I was in. Once we picked up the car the lady at the desk said she would 'upgrade' the car but this did not seem to be the case, I dont think the car I had ordered was available and I overheard her upgrading everyones car in the line. This was not a good experience but the price was good.

The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!

It had sticker glue on the side window (fairly large) that was a little embarrassing. I would’ve appreciated if not being on the car.

I waited a fair time for pick up but some other folks said they’d been waiting almost 40 mins to be picked up by the shuttle. I would now only use your service when I expect to have tons of time.

Like: although it takes a bit to get there from the airport via pick-up service. It was a very good price for the SUV I had reserved so this extra time was ok for me. It's a reduced to the max rental place with office in a Container, but everything went smooth! top Car, friendly & helpful staff and a little upgrade. Thank you Routes Car!