Gray rental car experience.

Even though I arrived at the time and day booked months in advance, they did not have a car ready. After trying to give me a smaller car, I had to wait for someone to go get a car for me. They got the car but it was painful to have to sit around and wait.

Car was very basic (no central licking, windy windows etc). Counter staff at pickup very rude and said my credit card had expired, card actually expires at end of the month. This was not explained in any paperwork or at the time of booking. Tried to charge extra $400 so I could use my debit card. Eventually had to pay $1800 deposit on my works credit card. Another couple in the pickup location were having a similar problem and were also being charged lots of extra for their booking. Very dissatisfied with the customer service. In contrast the drop off could not have been easier!

Extremely difficult to get ahold of anybody when calling phone number(either no answer or went dead after many rings).Shuttle pickup at airport took forever.

The attendant was more interested in chatting than renting a car. There were two couples renting when we came in, waited over 40 minutes to get waited on. If I had not prepaid I would have left but did not want to fight over refund. Finally got waited on to find they made me get my insurance company to verify policy or they would not allow waiving of insurance. Tried to give me a compact car instead of full-size. Car had broken mirror and scratches on almost every surface. Told had to bring back full tank even though car was at 3/4 tank. Attendant did change that to bring back at 3/4 tank. Air conditioner (I think) made a gurgling noise off and on for all five days, limited cooling effect. Only good thing was it really made me happy to get home and drive my own car. Drop off experience was good.

Worst customer service that I have ever experienced in my life.