There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

Car had 50 k miles on it....old

The worst service I have experienced in any rent a car company. 2 hour waiting line.... , only 3 people attending while 100 people in line..... once in the counter, the assistant told us that they were sold out for the car I rent an month ago.. and sorry.... the alternative that they gave me was smaller that the one I was supposed to have and also it was dirty... and if we want to wait again an hour they can clean it... or we just take it as it is.... never again with this company!!!!

The car had plenty of room but the service was the worst I have ever experienced. The management at the denver location could have cared less about any issues with my rental. She even walked away from me while I was talking.

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.