Smooth booking, pick-up and drop-off process. Great service

We didn't check thoroughly at the start. After four to five days of driving, the weather got hot, and we found the air conditioning wasn't working. After reporting to customer service, their staff gave us a replacement vehicle (which took a six-hour round trip). Really appreciated their effort! Great service! Thank you!

We booked Ford Focus, but got a better car (Toyota Camry), were quite happy about it. Pickup and return was very smooth.

A little bit of confusion on the pick up location (in part due to the strange airport pick-up kerb layout), other than that the whole process went smoothly. For anyone that speaks Chinese, they have staff whole speak Mandarin.

The car is ok, just the door abit hard to open.

The services is ok

The car was quite old and made odd noises when braking. Terrible customer service. Tried calling three different numbers for Aucar for pickup from the airport for, which none were answered for 15min. Organised out of hours car drop off, but no one was waiting for us when we arrived.