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Live chat Email us Service Code: 6358293034
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very good

Reviewed: Wed, Aug 14, 2019
About Aucar: 8.3 /10
Language was a small problem when talking on the phone. Address for the return is incorrect on the website/confirmation for return, staff member did say to return to collection point but didn't emphasise that it was different to confirmation text. Also staff had no idea where closest petrol station was to refill prior to return....told to google it!
About QEEQ: 10.0 /10
All good. Discount offers are in USD & I am in Australia so of no use!
Mini Van | Hyundai Imax or similar

Relevant Reviews on Aucar Aucar Mel airport

J.Grieve

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Economy | Nissan Micra or similar
Reviewed: Sun, Mar 22, 2020
About Aucar: 8.0 /10
Excellent customer service, thank you
About QEEQ: 8.0 /10

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Mon, Mar 2, 2020
“Great overall experience!”
About Aucar: 8.7 /10
The car was great and the staff that we dealt with were wonderful. My only complaint is that the drop off location for the car in the confirmation email was listed incorrectly (was listed as 7 Sabre Court and should have been 26 Cataline Drive). Other than that, it was a fantastic experience.
About QEEQ: 10.0 /10

Terry

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Small SUV | Audi Q5 Guaranteed model
Reviewed: Sun, Dec 22, 2019
About Aucar: 9.3 /10
Car rental company did not have the specific car Audi Q5, even though booking says it is for specific car model. Nevertheless, counter staff offer free upgrade to Q7. Although he was holding the Q7 car key, but he cannot locate the Q7 in the car lots. In the end, I settled for a Volvo XC60 parked just right outside of the reception. To my surprise, the counter staff just blank out the printed text “Audi Q5” with correction tape on my rental agreement paper! And write over it “XC40”! He reasssured me this is fine. Now I know why the Q5 and Q7 are missing from the car park lot.
About QEEQ: 8.0 /10

DL

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Small SUV | Nissan Qashqai or similar
Reviewed: Thu, Jul 25, 2019
“Terrible Service”
About Aucar: 2.7 /10
I had booked a Nissan Qashdai prior to my trip, for sure i noted that i may not get Nissan Qashdai as the rental car platform already stated the car may differ due to the demand. Nonetheless, i get a Holden Captiva Old Car without any reverse camera or USB port. After lodged complaint, they change Suzuki Vitara to me with the more than 110K km mileage. I did not see any Nissan Qashdai or better car at their shop. Probably they are using Nissan Qashdai photos with cheapest price to misleading customer. Not recommended.
About QEEQ: 10.0 /10

S.Bell

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Large SUV | Toyota Kluger 7 Seats or similar
Reviewed: Thu, Mar 14, 2019
“Great car, great service.”
About Aucar: 9.7 /10
Amazing staff very friendly would recommend
About QEEQ: 9.0 /10

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