very good

Externally Vehicle was washed prior to giving for rental but internally, It was smelly, seat all dirty marks; it needs good steam clean internally before renting out again. They put the fragrance to remove foul smell but it was not working enough, even I put brand new car fragrance but still the smell was present. Overall vehicle was on condition for driving but only disappointing this was this bad smell didnot allowed us to enjoy as much as we would have liked.

Even though the vehicle wasnt the car we booked, it ended up being better as it was more roomy and one of my family members was in a wheelchair so it suited us perfectly. Only thing I didnt like was it was black.

Good service but could be improved if a little explanation was given especially to first time visitors to Melbourne,like me. A little explanation on driving rules,tolls and parking in Melbourne would have helped a great deal. There was total lack of communication and personal touch to the service provided.

Booking system was good and efficient.