1. Many flights from China arrive at night, resulting in a large number of people renting cars and long lines, but only two counters were open.
2. The staff seemed to push for purchasing a toll pass, but there's no toll for self-driving in the western US.
Europcar and Advantage share the same location. I took the Advantage shuttle to the site, where both companies are separated, but you can process your rental at either one. The staff even used a translator to assist with any confusion, which was very considerate.
Waited in line for an hour, charged unfair fees, insisted on not needing roadside assistance but was still charged, and the order included taxes, yet was charged again on site. Very bad experience.
I can understand not having the SUV I reserved and agreed to a replacement, but don't substitute it with a regular sedan.
Return process is inconvenient
A $500 fee for returning the car at a different location was reduced to $200 after negotiation. The contract mentioned returning the car at a different location but didn't state any fees.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Europcar LOS ANGELES INTERNATIONAL AIRPORT
Morton Joule
-
-
-
-
View more >Vincent Cocker
-
-
-
-
View more >Edison Chamberlain
-
-
-
-
View more >Webster Benedict
-
-
-
-
View more >Kenneth Temple
-
-
-
-
View more >