I have been renting cars and flying for years and I have NEVER experienced such poor service.

We had an excellent service at the Car rental/ pick up in Denver. Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.

Very pleased with the service and the car that we were provided was excellent.

The worst service I have experienced in any rent a car company. 2 hour waiting line.... , only 3 people attending while 100 people in line..... once in the counter, the assistant told us that they were sold out for the car I rent an month ago.. and sorry.... the alternative that they gave me was smaller that the one I was supposed to have and also it was dirty... and if we want to wait again an hour they can clean it... or we just take it as it is.... never again with this company!!!!

We had to wait 40 minutes before someone picked us up at airport. I tried to call customer service and was on hold for over 20 minutes.

pretty sure i was double charged and this was the absolute worse customer service i’ve ever received

The car wasn't cleaned prior to our rental and it was a filth ball. We didn't find out until well on our way to the ski slopes that the rig wasn't 4x4 wheel drive. My bad for not specifying, but who makes a 2-wheel drive full-sized SUV? It defeats the purpose of an SUV. We had to purchase chains for the vehicle to comply with the Colorado Traction Law. Miscellaneous charges of more than $100 showed up on our receipt that were later removed after we called to inquire. The answer was something about computer errors. Highly suspect. Not happy !!