I have been renting cars and flying for years and I have NEVER experienced such poor service.

Counter staff was very helpful.

Very easy to use.

Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.

I'll never rent with Fox again!

No issues

The car wasn't cleaned prior to our rental and it was a filth ball. We didn't find out until well on our way to the ski slopes that the rig wasn't 4x4 wheel drive. My bad for not specifying, but who makes a 2-wheel drive full-sized SUV? It defeats the purpose of an SUV. We had to purchase chains for the vehicle to comply with the Colorado Traction Law. Miscellaneous charges of more than $100 showed up on our receipt that were later removed after we called to inquire. The answer was something about computer errors. Highly suspect. Not happy !!

Car was filthy. Inside was ok. Outside looked like someone went mud running in it and hadn't washed it for months. Counter rep was very nice. Had to wait a while in line. Must have been a peak time.