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Live chat Email us Service Code: 1986727307
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Repeat customer when and wherever I travel.

Reviewed: Sun, Sep 8, 2019
About Routes: 8.7 /10
The customers are traveling and need the aide of automatic doors when handling luggage.
About QEEQ: 10.0 /10
It's always easy to book on this site. I wish there were more coupons offered.
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Chicago Airport

A.Schneider

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Economy | Kia Rio or similar
Reviewed: Thu, Dec 12, 2019
“Best car rentals in Chicago!”
About Routes: 10.0 /10
Excellent value ! Excellent service!
About QEEQ: 10.0 /10
Ben, was awesome! He had a sense of humor and put me at ease from the greeting to the drive away and during the return!

T.Beyer

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Aug 21, 2019
“Routes needs improvement.”
About Routes: 6.3 /10
I rented a Dodge Grand Caravan, and they told me they did not have one. That made a problem with 4 adults, 4 golf travel bags, and 4 large suitcases for an 18 day trip. The Dodge Durango was not an even swap, we were squashed the entire time. They did give me the 2nd driver free of charge per my request to them for the obvious inconvenience. I would have appreciated a heads up before arrival so we could make other arrangements and not find out on arriving at 9:30 pm.... The airport shuttle to the Car rental place went smooth, but the Shuttle the rental car center to routes was over an hour wait... there was a young family waiting next to us and with their little kids and the late hour, this was horrible. especially when it is only an eight minute drive from the airport itself!! I could tell this was going to be the same problem when I returned the vehicle, so I just got an Uber and avoided the whole aggravation. Also on return of vehicle, there wasn't any signage on procedure, and it was very different then any other rental care company I have ever used. The price was great, the desk staff were very professional to deal with even with the inconvenience of downgrading the vehicle we needed, but the shuttle service set up is HORRIBLE and needs attention!!
About QEEQ: 10.0 /10
All was good.

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Medium SUV | Nissan Rogue or similar
Reviewed: Sun, Aug 11, 2019
“Fast service, unfriendly staff”
About Routes: 9.0 /10
Car was great, fast service, but the customer service at the pickup lacked friendliness and warmth. Appreciate not being upsold.
About QEEQ: 10.0 /10

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Economy | Toyota Yaris or similar
Reviewed: Fri, Mar 29, 2019
“Routes was Great, Easy Car phone service leaves room for improvement.”
About Routes: 10.0 /10
Routes was great!

L.Ford

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Economy | Kia Rio or similar
Reviewed: Tue, Jan 22, 2019
“Poor customer service.”
About Routes: 7.7 /10
I was up graded to a Sarah jeep. I got 30 mile away and could no longer keep the jeep on the road. The front end had a problem. Even over the smallest bump it would shake uncontrollably. I called the office and was told they could not bring me another car. I should drive back slowly with my hazard lights on. I did what I was told, however I did not feel safe. I was given a car to replace the jeep. this company dose not check out there cars before they defend them. I know this for a fact. I brought back my car and it was immediately resented while I was waiting for the shuttle bus.

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