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Search for Routes Car Rentals in Chicago

Poor customer service.

Reviewed: Tue, Jan 22, 2019
About Routes: 7.7 /10
I was up graded to a Sarah jeep. I got 30 mile away and could no longer keep the jeep on the road. The front end had a problem. Even over the smallest bump it would shake uncontrollably. I called the office and was told they could not bring me another car. I should drive back slowly with my hazard lights on. I did what I was told, however I did not feel safe. I was given a car to replace the jeep. this company dose not check out there cars before they defend them. I know this for a fact. I brought back my car and it was immediately resented while I was waiting for the shuttle bus.
Kia Rio image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Economy | Kia Rio or similar

Relevant Reviews on Routes Chicago Airport

M.Miscicka

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Economy | Kia Rio or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Wed, Sep 4, 2019
“We get Jeep Wrangler in price of Ria Kio so we do love it!”
About Routes: 8.7 /10
It was fun to drive this car!
About QEEQ: 10.0 /10

D.Sears

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Wed, Jun 19, 2019
“Excellent price, no problems.”
About Routes: 9.3 /10
Arrived around 7:00PM on a Saturday. The gentleman at the counter was very friendly and helpful, but kept getting distracted by phone calls because he was the only one at the counter. When we finished our check-in, he ran all the way through the lot to pull our car up. I could tell that he felt badly that it took so long - not his fault. Excellent service on his part.
About QEEQ: 10.0 /10
Worked as expected.

reachglen

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Intermediate | Toyota Corolla or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, Apr 26, 2019
“Routes value for money”
About Routes: 8.0 /10
This location seems totally unprofessional and unorganized. There are cars everywhere. It also is an airport parking location for paid customers. Be prepared to spend some time here and also unlike the other major car rentals, this drop off requires you to stand in the line again to return a vehicle.
About QEEQ: 10.0 /10

m.soroka

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Economy | Kia Rio or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Apr 9, 2019
“If you want to spend at least an hour waiting to get to the Route Car Rental Location, choose us”
About Routes: 5.7 /10
It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.

V.JOHN

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Intermediate SUV | Kia Sportage or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Wed, Sep 5, 2018
“Awesome Experience!”
About Routes: 10.0 /10
Like: Didn't have to wait too long for the ride at the airport. The staff was very proficient and did not upsell anything. I had a great experience. Will choose them again.

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