Routes was Great, Easy Car phone service leaves room for improvement.

The shuttle pick-up location is slightly different from what is stated in the print out. They print out says 'Door 3' when it should be 'Station/Pillar 3'. Otherwise everything was awesome!

This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for. The counter representative was no help.

Picked up 12:30 am after flight delays and staff was still there from airport to location and I was driving away in 30 minutes

Online Cost was extremely competitive

Ended up with a Jeep Wrangler Sahara. Only other choice was a Dodge Durango. We preferred to have a smaller vehicle for better gas mileage. The Jeep was “cool”, but buffeted a lot in the wind on the freeway. And it only got 19 mpg. Routes did compensate us with a half tank of free gas, as we complained and requested such upon accepting the car.

They were cool in the fact they gave us a Jeep even though we had booked a Kia.