no trouble with booking or collection

We frequently contacted the rental company during our trip, and they were always very courteous. The only dissatisfaction was with the person who handled our rental process. They only mentioned that the car should be returned with a full tank but didn't provide any driving tips or local rules. If it weren't our second time driving in New Zealand, we might have missed many local regulations. The rental company should not only explain the charges but also inform drivers about local driving rules. The employee just parked the car at the entrance and left. They didn't verify the existing scratches in front of us nor mentioned that the car had a foot brake. For a driver unfamiliar with the car, there should be some explanation. I had to figure everything out on my own. If it were my first time driving locally, I would have been completely lost.

The pick up is a bit further from the airport but it is okay as they come to pick us up in a shuttle. Approximately 7-8 minutes drive from the airport. Some issues with drop off as no staff at the depot so had to wait for about 30 minutes. I rang them and was told that they are dropping off a customer to the airport. If it wasn't for the flight delay, I would have missed my flight.

Would prefer it if I can see the year of the car.

A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.

Brandon was helpful, but little could he do to expedite the insurance reimbursement.

Good car conditions. A little bit far from the airport, but they offer free pick-up and deliver, so that's not an issue.

staff were very friendly, service was very good car was in really good condition. And the price was great for what I got.