Like: This was my first time renting a vehicle through this site. This was the best decision I ever made! The cost was surprising low, compared to the other companies. There were many cars available for you to choose! There were kiosks for you to use which had a real person to help you rent your vehicle, faster than standing in line! When it was time to return vehicle, drove it in and was met by a team member and handed him the keys!! That was it! Simple and easy! EasyRentCars will be at the top of my list for every vacation! Thanks for great service!!
Dislike: I thought the whole process from beginning to end was incomparable to any other company I've worked with in the past and will only rent from EasyRentCars!
There were too many people in line and too few counters, causing a long wait time. I previously rented a car with a Hong Kong driver's license, but this time they said it was not acceptable. Despite presenting recent successful rental records from other companies, they still refused. Eventually, I spoke with a manager, and after one and a half hours, I finally got the car, though reluctantly.
The store inexplicably charged an extra 50 USD after I signed some forms. I reserved a Toyota, but they told me none were available and gave me a Nissan instead. Their attitude was so-so. There was no staff to assist with car pickup, and there were no clear signs. I had to find the car myself in a large parking structure. Hertz's service is really lacking.
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Dislike: I thought the whole process from beginning to end was incomparable to any other company I've worked with in the past and will only rent from EasyRentCars!
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