Excellent

The staff had a good attitude. Although my English is limited, they patiently explained everything. They offered insurance but didn't force it. Since I was going to a ski resort, I asked to change to a four-wheel-drive car the next day, and they promptly met my request without extra charges.

The car was a little old and some dirty. The rest was ok.

Very easy to work in the website. All was clear and efficient.

Like: Booking the vehicle was super easy! Because we got such an amazing deal on it I was a bit skeptical when it was time to pick it up but it was just what I had reserved! I will use this again for sure!

Like: Shuttle picked me up right outside baggage claim, pickup took about 15 minutes after shuttle arrived at the Alamo lot. Car was clean, 12,000 miles on odometer.
Dislike: I paid extra for the vehicle to be a Jeep Grand Cherokee. They only had Jeep Wrangler’s left, but instead of giving me a Wrangler, the salesman insisted I pay even more for it. I ended up with a Santa Fe. Not even close! No floor mats even after asking. They also charge $4/gal for gas.

Like: I liked all