Excellent

The staff had a good attitude. Although my English is limited, they patiently explained everything. They offered insurance but didn't force it. Since I was going to a ski resort, I asked to change to a four-wheel-drive car the next day, and they promptly met my request without extra charges.

Pick up lot has not lights, very hard to see the condition of the car.

We had to change the vehicle twice. 1st car had an issue. 2nd car was not suitable a pick up truck with no boot cover.

I had lost my driving license & I orally I was told by the lady at the Alamo counter I couldn’t rent without the original license - even though I had printed out a copy (I keep a copy on Dropbox) & a UK government DVLA access check code - but when I told the manager I rent direct from Alamo every few weeks in the USA - he said it was fine. I only booked through you since ALAMO had no cars showing as available - so good for you for having stock with them.

Easy :)

Like: Easy self serve check-in to bypass lines. Free upgrade to next class as the one I had booked was not available. Friendly, helpful and efficient staff
Dislike: Nothing